Complaints

Here at the Yakity Yak Kayak Club we aim to have a great time and to do it safely, but things don't always go to plan. That's why we have a process in place to help resolve any issues you may have. If you feel there's something that can be done better, or you're not happy with any aspect of the club, we would like to know about it.
How to make your complaint.
Call us:
Contact your local Yakity Yak Kayak Club Centre.


Email us by completing our online form.

Write to us:
Yakity Yak Kayak Club,15 Okura River Road, RD 2 Albany 0792
What we will do with your complaint.
We promise to listen to any concerns you may have, and strive to act upon as much of it as we can to improve our service to you.

We will endeavour to resolve your issue in the first instance, but if, for any reason, we need to conduct an investigation in response to your feedback, we will keep you up to date with the investigation progress.

We will aim to resolve any issues you bring to us within 20 working days, however should a delay occur you will be kept in the loop the whole way through.
Updated March 2014
 

General enquires: